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Security & Account Access
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Knowledgebase Security & Account Access

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Recognize and report phishing in Outlook

Be suspicious when a message creates urgency, asks for a password or payment, contains an unexpected QR code or attachment, or changes normal payment instructions. Do not click links, scan QR codes, ...

Use Microsoft Authenticator safely

Approve a prompt only when you just tried to sign in. Check the app and location shown. Number matching does not make an unexpected prompt safe. Never share a verification code, screenshot, or tempor...

Before replacing, resetting, or trading in your iPhone

Do not erase or trade in the old iPhone until work sign-in has been tested on the new one. Update the old phone and Microsoft Authenticator. If the phone is company-owned or managed, contact IT befor...

Lost or stolen iPhone: what to do immediately

Report it to IT immediately at USSITSupport@universalsiteservices.com. Include your name, phone number, when and where it was last seen, and whether it was unlocked. If email is unavailable, call you...