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Microsoft 365: Start here and use the correct account

Category: Microsoft 365

Use your company Microsoft 365 account for Outlook, Teams, OneDrive, Word, Excel, and other work apps. Open microsoft365.com from a bookmark or type the address yourself. Microsoft may redirect you t...

Recognize and report phishing in Outlook

Category: Security & Account Access

Be suspicious when a message creates urgency, asks for a password or payment, contains an unexpected QR code or attachment, or changes normal payment instructions. Do not click links, scan QR codes, ...

Scan documents to PDF with OneDrive on an iPhone

Category: iPhone & Field Work

Open the OneDrive app while signed in with your company account. Tap Scan, or tap Add (+) > Scan. Choose Document, capture the page, and adjust the crop. Use Add to capture additional pages in the...

Restart and shut down your computer regularly

Category: Computer & Device

Regular restarts help Windows complete updates and can clear temporary problems that cause slowness, failed connections, or apps and devices to behave unexpectedly. Closing a laptop lid or choosing Sl...

Automatically upload iPhone photos to OneDrive

Category: iPhone & Field Work

OneDrive Camera Upload can automatically copy photos and videos from an iPhone to OneDrive. This is a one-way upload, not a two-way sync: deleting an uploaded photo from the iPhone does not delete its...

Set up Outlook on an iPhone

Category: Microsoft 365

Use the official Microsoft Outlook app for company email unless IT tells you otherwise. Open the App Store, search for Microsoft Outlook, and confirm Microsoft Corporation is the developer. Install a...

Join and troubleshoot a Teams meeting on an iPhone

Category: Microsoft 365

Install the official Microsoft Teams app and sign in with your company account. Open the meeting from the Teams calendar or tap the Teams link in Outlook. Before joining, confirm the microphone and c...

Share files with OneDrive instead of emailing attachments

Category: Microsoft 365

A OneDrive link avoids duplicate copies and lets everyone work from the current file. In OneDrive, select the file or folder and choose Share. Choose Specific people for confidential or limited mater...

Recover a deleted or older OneDrive file

Category: Microsoft 365

Try these steps before recreating a missing or overwritten file: Open OneDrive in a browser or the app and search for the file name. Check the Recycle bin. Select the file and choose Restore. If the ...

Use Microsoft Authenticator safely

Category: Security & Account Access

Approve a prompt only when you just tried to sign in. Check the app and location shown. Number matching does not make an unexpected prompt safe. Never share a verification code, screenshot, or tempor...

Before replacing, resetting, or trading in your iPhone

Category: Security & Account Access

Do not erase or trade in the old iPhone until work sign-in has been tested on the new one. Update the old phone and Microsoft Authenticator. If the phone is company-owned or managed, contact IT befor...

Lost or stolen iPhone: what to do immediately

Category: Security & Account Access

Report it to IT immediately at USSITSupport@universalsiteservices.com. Include your name, phone number, when and where it was last seen, and whether it was unlocked. If email is unavailable, call you...